| 1 |
All your hardware and manpower cost will be borne by us for maintaining your assets |
Assets will be maintained by us for the committed
support time window |
| 2 |
Any breakdown or failure will be our responsibility |
Attempt will be made to ensure that issues are resolved without major changes or replacement to avoid cost impact |
| 3 |
Availability of required spares will always be
maintained at site to avoid downtime |
Immediate resolution and long term availability |
| 4 |
Scheduled Preventive Maintenance |
Scheduled Preventive Maintenance |
