Privacy Policy

Effective Date: April 4, 2025

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Innovative Techhub Pvt. Ltd., Pune (hereinafter referred to as “ITHPL”, “we”, “our”, “us”) collects, uses, shares, or otherwise processes your personal information through the ithpl.com website and its related mobile site (together, the “Platform”).

By visiting this Platform, providing your information, or availing our products/services, you agree to be bound by the terms of this Privacy Policy, our Terms of Use, and applicable service/product terms. You also agree to be governed by Indian laws, including but not limited to those related to data protection and privacy. Your personal data may be stored and processed in India, which may have data protection laws different from those of your country. If you do not agree to this Privacy Policy, please do not access or use our Platform or services.

1. Collection of Your Information

We only collect the information necessary for lawful, contractual, or business purposes. When you visit, browse, register, or use services on our Platform, or interact with us on social media, we may collect personal information such as:

• Full name, username, email address, contact number, password
• Demographic details such as gender, nationality, date of birth
• Location or IP address
• Business contact details (if applicable)
• Payment and banking information (e.g., cancelled cheque, account number, IFSC, etc.)
• Government-issued identifiers (e.g., PAN)
• Any data submitted while contacting us, registering, or participating in events or surveys

Some services require registration, and we may also collect data via forms, cookies, analytics tools, or through authorized third-party service providers.

2. Use of Information

Your personal data is used to:

• Deliver our services, process orders, and make your experience seamless and personalized
• Communicate order status, service updates, offers, and promotional content (with opt-out options)
• Authenticate identity and prevent fraud
• Send transactional and marketing communications
• Fulfill KYC/GST compliance where applicable
• Analyze usage patterns and improve platform performance

We may also use your data for internal purposes such as auditing, data analysis, research, and reporting.

3. Cookies and Tracking Technologies

We use “cookies” and similar tools to enhance user experience, track preferences, and understand usage patterns. These do not store personally identifiable information. You may disable cookies in your browser settings, though certain features of the Platform may become inaccessible.

4. Sharing of Information

We may share your information with:

• ITHPL affiliates, subsidiaries, or group companies
• Service providers, payment gateways, delivery partners, marketing agencies, and analytics providers
• Government agencies or law enforcement when required by law
• Other third parties only with your explicit consent or to fulfill our contractual obligations

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Security

We use industry-standard security practices and protocols to safeguard your personal data. However, internet transmission is not completely secure, and we advise users to take precautions when accessing their accounts and storing login information.

6. User Choices and Rights

You can:

• Access, review, and edit your personal data via your account
• Opt-out of non-essential communications
• Request deletion of your account or data (subject to applicable laws)

To exercise your rights, please contact us using the details provided below.

7. Children’s Privacy

Our Platform is intended only for individuals who can form legally binding contracts under Indian law. We do not knowingly collect data from children under 18 years. If such data is found, we will take immediate steps to delete it.

8. Data Retention

We retain data only as long as necessary for the purpose for which it was collected, or as required by law. Some data may be retained in anonymized form for analytical or archival purposes.

9. International Transfers

In some cases, we may need to share data with third parties or partners based in jurisdictions outside India. We ensure appropriate safeguards are in place to protect such transfers.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their privacy practices before disclosing any information.

11. Changes to This Policy

This Privacy Policy may be updated periodically. Any material changes will be communicated on the Platform or via email (where applicable). Continued use of the Platform constitutes your acceptance of those changes.

Last updated on: April 4, 2025

12. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are:

13. Contact Us

For any questions, feedback, or data-related concerns, please contact: