• Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views of the tool as asked by the customer.
• Excellent communication and presentation skills.
• Tool knowledge, Alert monitoring, Follow-up, and closure of the call and enable in the RCA analysis
• ITIL trained Experienced in the specific tool in his/her previous assignment.
• Basic problem isolation using knowledge base ( SRDB)End-user support for products like messaging and productivity apps/.
• The incumbent should be comfortable working in 24*7 operations and 6 days working.

• Provide technical support/services to users at customer premises
• Conduct remote troubleshooting of computer problems
• First level hardware support for end-user
• Troubleshooting desktop/laptop OS issues.
• Support for standard software issues (Isolate system issues; diagnose standard software issues and report hardware issues to respective Suppliers.
• Installation / configuration of e-mail clients
• Troubleshooting e-mail client related issues
• Troubleshooting issues related to standard office software (MS Office Word, Xls, PowerPoint, etc.) and internet clients.
• Remove virus from respective desktop/laptop with the antivirus software.
• Provide VIP support to the identified list of users

Job description

• Perform daily and long-term operational and strategic management of hardware and software
• Plan, monitor, and record hardware assets and/or software licenses to make sure they complied with vendor contracts in different software tools
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content contained is accurate
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
• Take part in various projects, providing support to VPs of Infrastructure and Finance
• Responsible for managing the lifecycle of hardware and software models in the DML right from their introduction to their retirement
• Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses
• Perform verification and audit of DML and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them
• Manage activities concerning license compliance audits to be able to answer requests from software editors effectively
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Design processes relating to software and hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Take part in other ITSM processes, or as required perform as a backup to maintain operational activities
• Create and execute governance and strategic asset management function
• Collaborate with infrastructure teams to determine trends in asset performance
• Establish and maintain hardware and software maintenance database.

1. Designs and develops scripts, workflows to perform data manipulation tasks using best practices and most appropriate data management tools including any programming languages like Alteryx, SQL queries, R, Python, and database stored procedures.

2. Analyze data requirements, complex source data, and the data model, and determine the best methods in extracting, transforming, and loading the data into the data staging/appropriate database systems.

3. Provide insights through data analysis and reporting that aids decision making gather requirements, create and analyze reports, and translate into actionable recommendations and strategies. Design and manage complex dashboards for operational/performance reporting metrics and status reports

4. Gather requirements from users, business stakeholders and leadership to propose solutions that meet business needs, and deliver agreed-upon solution

5. Ability to take up challenging tasks

6. Experience in LinkedIn API, working with FactSet, CapIQ API calls, financial analysis, and using some advanced statistical methods like a graph or network analysis, etc.

Job description

• Provide guidance with process design.
• Design, develop, and test automation workflows.
• Support the launch and implementation of RPA solutions.
• Create process and end-user documentation such as Process Design Document, Solution Design Document, and User Guide.
• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Collaborate with development team members to ensure proper implementation and integration of the solutions.
• Support deployments or troubleshoot production issues outside of work hours and participate in an on-call rotation as needed.
• Maintain current knowledge of relevant technologies and business processes.

• Hands-on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience is highly preferred.
• 3+ years experience in any of the programming languages like C#, .Net Python, VB Script
• Basic programming knowledge of HTML, JavaScript (or any scripting language)
• Able to design technical specification documents for RPA Projects.

Job description

• Provide guidance with process design.
• Design, develop, and test automation workflows.
• Support the launch and implementation of RPA solutions.
• Create process and end-user documentation such as Process Design Document, Solution Design Document, and User Guide.
• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Collaborate with development team members to ensure proper implementation and integration of the solutions.
• Support deployments or troubleshoot production issues outside of work hours and participate in an on-call rotation as needed.
• Maintain current knowledge of relevant technologies and business processes.

• Hands-on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience is highly preferred along with UiPath Document understanding or Abby OCR.
• 3+ years experience in any of the programming languages like C#, .Net Python, VB Script,
• Basic programming knowledge on HTML, JavaScript (or any scripting language).
• Able to design technical specification documents for RPA Projects.
• Experience developing and consuming APIs.

Job description

• Should have 4-5 years of hands-on experience in SFDC Programming, Configuration, and Customization
  
• Experience in SFDC Lightning is a must 
  
• Hands on the experience of integrating any (REST/SOAP/ web services, Bulk API, Platform Events, Salesforce connect, etc) 
  
• Knowledge of different Salesforce Integration patterns is a must. 
  
• Experience in working in a project using middleware and point to point
  
• Experience in Custom development - using JavaScript, APEX coding and VisualForce
  
• Development and Deployment of custom apps, reports, dashboards, workflows within SFDC
  
• Data migration from traditional systems to the SFDC platform using the API and data load techniques
  
• Enterprise implementations of complex SFDC applications, with reports, workflow, working with several SFDC objects
  

Job description

• Assist with delivering the backlog of incidents and requests for ServiceNow administration, development, and configuration
• Manage Discovery schedules including a daily review of logs to remediate any reported issues
• Maintain MID server health and CMDB integrity
• Complete development and design documentation including configuration and workflow administration 
• Implement new modules/applications, build integrations and perform testing 
• Provide daily operational support, assist with license management, and perform maintenance for all products on the platform 
• Create, maintain, and enhance future integrations between ServiceNow and other systems 
• Collaborate with developers and business analysts in an Agile development environment 
• Maintain responsibility for completion and accuracy of all work  
• Follow standard design patterns and coding practices, keeping custom code organized, readable, maintainable, and documented. 
• Participate in development testing as well as regression testing to support upgrades 

• Support ADO use of tooling capabilities (Azure Pipelines and related configuration management build/release activities, Azure Boards, Azure Repos, Azure Artifacts and Test Plans)
• Provide administrative support for application teams through configuring build agents and team projects, troubleshooting user issues, and advising on CI/CD capabilities
• Evaluate, recommend, and enhance the existing TFS & Azure DevOps configuration, procedures, and processes
• Implement automated processes and ADO workflows to support streamlining of administrative duties
• Coordinate with core ADO and infrastructure teams for continued governance and integration to Azure services and security requirements

• Evaluate, plan and perform the DB upgrades.
• Maintenance – during release/outage etc.
• Implementing best practices for backups, replication, and health checks.
• Database hardening – implement best practices.
• Design and implement DR plans & HA solutions and recommendations.
• Work closely with the application team to understand what changes are coming in a build/patch/hotfix, do an impact analysis, fine-tune the queries if any.
• Automate the process of deploying DB changes so that we can support this for a new build/patch/hotfix.
• Act as an application DB during the design process.

Required Skills:

• 8+ year’s hands-on experience as DBA and 2+ years on MongoDB.
• Understanding of enterprise application technology architecture, components, databases, networking, and infrastructure as code.
• Strong DBA Experience – MongoDB.
• Write efficient queries

Job Description:

· Should be able to install & maintain the performance of database servers.

· Should be able to write & deploy SQL patches.

· Should be familiar with MySQL, MSSQL, Postgre SQL.

· Should be able to create & manage database reports & necessary dashboards

· Should be capable of automating repeated database tasks.

· Should have strong knowledge of database security, backup & recovery.

· Should understand relational & dimensional data modeling.

· Should have worked in Windows & Linux server environments.